All Sales Are Final
Due to the nature of digital goods and the real AI inference costs incurred upon subscription activation, all purchases of AeroPrompt Pro are non-refundable.
This applies to both monthly and annual billing plans. By completing checkout, you acknowledge and accept this policy.
We strongly encourage you to use the Free tier (10 optimizations/day) to evaluate AeroPrompt before upgrading to Pro.
Cancellation
- When your cancellation takes effect: At the end of your current billing cycle. Your Pro access remains fully active until that date.
- What happens after cancellation: Your account reverts to the Free tier (20 optimizations/day for logged-in accounts). Your saved templates and history are preserved for 30 days, after which they are permanently deleted.
- No prorated refunds are issued for the unused portion of your billing period following cancellation.
You may cancel your Pro subscription at any time from your account dashboard or by contacting us directly.
Exceptional Circumstances
- Duplicate charges — if you were charged twice for the same subscription period due to a technical error, we will issue a full refund for the duplicate charge.
- Extended service outage — if AeroPrompt's inference backend is unavailable for more than 72 consecutive hours within a billing period, you may request a prorated credit.
- Unauthorized charges — if your payment method was used without authorization, contact us immediately and we will work with Razorpay to resolve the issue.
While our standard policy is no refunds, we review exceptions on a case-by-case basis for genuinely exceptional situations:
To request an exception review, email us at contact.aeroprompt@gmail.com with your account email and a description of the situation.
Account Termination
If your account is terminated by AeroPrompt due to a violation of our Terms of Service, you will not be eligible for a refund of any subscription fees paid.
Reasons for termination include (but are not limited to): quota circumvention, reverse-engineering attempts, or illegal use of the Service.
If you believe your account was terminated in error, contact us to appeal within 14 days.
Payment Processing
All payments are processed by Razorpay, our PCI-DSS compliant payment provider. AeroPrompt does not store or process raw card data.
In the event of a payment dispute or chargeback filed with your bank, we reserve the right to suspend Pro access pending resolution.
Currency: All prices are in Indian Rupees (INR) and are inclusive of applicable GST.
Contact Us
- Email: contact.aeroprompt@gmail.com
- Response time: We aim to respond to all billing inquiries within 2 business days.
For any questions about billing, cancellation, or this Refund Policy:
Please include your registered account email and your billing date when contacting us for faster resolution.
Billing issue? Contact us at contact.aeroprompt@gmail.com with your account email and billing date. We handle every case personally and respond within 2 business days.